Results – Building Optimization Benchmark

The Building Optimization Benchmark Assessment

You Scored: Basic Maturity

At this stage, you are likely relying mostly on inconsistent processes and workflows to provide building services, with a focus on reactive activities. You may still be using paper-based or spreadsheet tools to manage workorders and field technicians. Commonly, firms at this stage have limited capabilities to use advanced data capture and analytics tools to support field activities.


You Scored: Proactive Maturity

At this stage you have likely begun to implement building optimization strategies for clients. Potentially you have developed formalized policies and optimization frameworks to support services delivered to relevant clients. Firms at this stage have commonly embraced the use of software and sensors to collect, analyze and remotely monitor building system performance to reduce equipment downtime and the cost of operating a building. At this stage you are likely to proactively review processes based on risk assessments and revise them as needed.



You Scored: Standard Maturity

At this stage, you are likely to have developed a set of documented, standard processes that are used across most client sites in connection with scheduled maintenance activities. These processes may possibly incorporate standard mechanical services frameworks to collect building performance data for limited analysis of past performance to help identify existing equipment faults. At this phase, you may rely on either multiple spreadsheets or standard computerized maintenance management systems (CMMS) to manage field service activities.


You Scored: Innovative Maturity

Well done! You have reached an Innovative level of maturity and are well on your way to developing an industry leadership position and an organizational culture of innovation. You are positioned to partner and grow with your clients as their real estate strategies evolve to optimize the total performance of real estate portfolios. You likely combine feedback from field teams with industry standards to review and revise processes and to implement technologies that improve the comfort, operations and energy use of the buildings you service. Most likely, software and sensors are used extensively across relevant client sites to inform capital planning decision-making and optimization strategies. Cybersecurity may be a top priority for other firms like yours in this phase.


Here's How You Ranked

Your Result Against the Building Optimization Benchmark

The Building Optimization Maturity Model is underpinned by the following seven components:

Use of Data and Analytics:

The use of data and analytics to support services activities. Building optimization solutions are driven by data and the analytics applied to that data. It is with data and analytics that new patterns and trends are identified, and for the more sophisticated analytics, actionable insights are produced that will lead to improved building performance.

BMS Integration Capability:

Ability to deploy hardware or software integration solutions to systematically capture and transmit Building Management System (BMS) data for use in analytical software tools. For many organizations, and particularly those in large buildings, the BMS is the primary tool controlling the performance of key energy consuming assets in the building. Without the capability to integrate effectively with these systems, services firms will struggle to efficiently roll-out enhancements to building operations.

Internal IT Systems Capability:

Access to software tools to assist staff in implementing building optimization strategies. This attribute forms the backbone to technology-driven building optimization solutions and is a key requirement in establishing these services.

Breadth of Services:

Concerned with the ability of the organization to provide multiple complementary services such as systems integration, energy management, maintenance management, capital planning support and project and portfolio management support – with adequate skills and resources to support each service line.

Best Practice Operational Framework:

This attribute relates to the processes and workflows used by the organization to ensure the consistent and effective implementation of building optimization services. This element is important for successful, reliable and efficient service delivery. This aspect of building optimization is important regardless of the level of focus on technology, but it is particularly critical as firms seek to establish customer-momentum around new technology-driven building optimization solutions.

Building Optimization Strategy:

The objectives and plans to deliver efficient and effective services to improve the performance of buildings across a real estate portfolio. Since this maturity element sets the overall direction and momentum of organizations, services firms will only make serious headway with technology-driven building optimization solutions if they bridge this gap in their strategy.

IT Security:

The policies, technology and processes in place to reduce the risks of systems or data being compromised in a way that may impact the operation of the building. The increased use of data to manage buildings introduces new customer concerns around data security. To develop a successful building optimization solution suite, it is critical end customers have confidence in the security of their data.